Returns & Exchanges Policy

At M & N Hair Collections, we take great pride in offering luxury 100% human hair products that meet the highest standards of quality.

Due to the personal nature of our products and for hygiene and safety reasons, we maintain a strict no returns and no exchanges policy.

No Returns or Exchanges

For hygiene purposes, we do not accept returns, exchanges, or store credit requests on any wigs, bundles, closures, frontals, or other hair-related products once delivered.

This policy is in place to protect all of our customers and preserve the integrity of our premium products.

All sales are considered final.

Exceptions: Damaged or Incorrect Orders

The only exception to this policy is if you receive:

• an incorrect item

• a damaged item

• a defective product upon delivery

In such cases, we will gladly arrange an exchange or replacement.

To qualify, you must contact us within 48 hours of delivery with the following:

• your order number

• clear photos of the item received

• photos of the packaging and shipping label

• a description of the issue

Once verified, we will arrange a replacement or exchange at no additional cost.

Condition Requirements for Claims

To be eligible for an exchange due to damage or incorrect delivery, the product must remain:

• unused

• unworn

• unwashed

• unaltered

• with lace uncut

• with all original tags and packaging intact

Any signs of wear, styling, cutting, washing, or lace removal may void the claim.

Claim Review Process

All claims are carefully reviewed by our quality assurance team.

M & N Hair Collections reserves the right to deny any exchange request that does not meet the above requirements.